Team members were quickly able to validate learnings and begin ideating solutions that were less about user interfaces and more about how different systems and processes interacted with one another.
“We learned so much in that dialogue and discovery process,” Van Galen said. “We now had a far more robust picture of all the interactions our suppliers had in the chain and how to go about making those interactions better, more connected and impactful.”
“By working in collaboration with UT Digital, we arrived at a longer-term strategy and solution much faster,” said Kershaw. “The software development team was a critical enabler to us moving fast and focusing on the bigger picture. We would have lost a significant opportunity if we just focused on the platform.”
In just 10 weeks, UTAS and UT Digital aligned the entire supply ecosystem around the needs of its platform users. The resulting platform designs put UTAS on proactive footing — where it can meet, and even anticipate, its suppliers' needs. They can address the future before it happens.
Instead of 27 clicks for a supplier to commit, it now takes 2 clicks. This directly impacts the bottom line, saving over 102K hours of time across the supply base, freeing suppliers to focus on key parts and order fulfillment. The streamlined process contributes to a 4% On Time Delivery improvement across UTAS.
“By going in with a broader focus, we came away with a far richer sense of how to improve supplier relationships — and keep those relationships strong,” said Van Galen. This is just the beginning. The UTAS team is rolling the new platform out to a handful of suppliers to gather feedback. Based on the feedback the teams get, they will iterate and evolve the product accordingly. The platform was architected in a way that it can be re-used and leveraged across the other businesses. A great benefit for everyone.
“This was a great targeted quick win, with tremendous benefits for employees, suppliers and customers,” said Kershaw. “We are excited to test our approach, increase our user base and learn and adapt as we go – all of which is a new way of working for all of us.”